Deceitful ReviewSome products are decent, but many are not—and unfortunately, you won’t know which until after you receive them. The biggest issue is that negative reviews are not allowed on their website.

I’ve tried multiple times to submit honest, critical reviews, and none were ever posted. Only positive reviews appear, which gives a very misleading impression.

Because of this, the reviews on their site cannot be trusted—they represent only one side of the customer experience. As for the products themselves, several of their toys make little sense in terms of design.

Many are excessively large in the wrong places, uncomfortable, and ultimately ineffective. Even some of their so-called “best sellers” are impractical and fail to deliver any real satisfaction.

If you’re relying on their on-site reviews to make a purchase decision, be aware that you are not seeing the full picture.s and Poor Product Design

Absolutely horrible customer service. They have no standards, would give a negative star if I could.

I placed an order yesterday with a free shipping coupon that was supposed to be delivered to Toronto, Canada. Once I received the email confirmation I noticed that the shipping address was all correct, but somehow it said it was going to Arizona as opposed to Toronto, it even still said Canada for the country...

I emailed them right away asking if this could be fixed, also noting that if the free shipping was only for US customers (knowing that this could be the case) that I no longer would like my order. Their shipping from US to CA is $50 USD, which is laughably over the actual cost of shipping.

I heard no response from their team, so I called today to regurgitate the same information and the snarky guy on the phone told me that \"no unfortunately the free shipping is only within the US\", so I told him I would like my order cancelled. He proceeded to tell me that, wait for it...

That was not possible. He was now going to update the shipping info which would in turn charge me the additional $50 USD shipping that I am not / was not ever willing to pay.

Because of the mixup and just out of good will, I asked if he could please reverse the order since it hasn\'t even been shipped yet. He then went on to tell me that if I look at the FAQ section on their page it says that they can not cancel orders and that you can not get a refund, only store credit.

I can not believe how much money I was just roped in to paying for such tiny items... What type of company doesn\'t even have at least a 24hr grace period to cancel an order?

Horrible company, would not recommend. Especially if you are not 100% you\'ll want to keep the item you buy.

Quality of materials has dropped drastically over the years at a steady pace but what\'s even worse is the level of customer service. They are borderline insulting.

There are far better companies out there with even better prices. I challenge buyers to look elsewhere.

Product never gets shipped. Emailed support.

No response. It\'s a scam.

Ordered item never shipped Ordered an item they indicate 5 in stock. One month later, no shipping notice and the item never arrived.

Calling their phone numbers yields always \"busy\" and one email address is bad while they don\'t respond to the other email address. The company seems to be a fraud.

Do NOT buy from them.

customer service, poor

I am extremely frustrated with Fort Troff. My order finally arrived, but the item was completely damaged and unusable right out of the box.

I contacted their support team immediately with photos, expecting a replacement or a refund, but they flat-out refused to help. They offered no solutions and basically told me I was stuck with a broken product.

I ended up having to file a chargeback with Amex just to get my money back. Their customer service is non-existent and they do not stand behind the quality of their products.

Avoid this company—it’s not worth the risk if something goes wrong!

I am beyond disappointed with my experience with Fort Troff. I placed an order recently and my card was charged immediately.

However, it has been weeks and I have received zero updates, no tracking number, and nothing has been shipped. I have reached out to their customer support multiple times and have received no response.

At this point, it feels like a total scam. They are quick to take your money but provide absolutely no service or product in return.

Save your money and shop elsewhere. Do not trust this site!

Package never arrived and they refuse to refund. After three communications and the package not moving for over 14 days.

Contacted my credit card to dispute and was informed that the company illegally placed my one-time charge as a recurring payment! Card company advised that at no point did I ever authorize a recurring charge for the one time purchase of a sex toy!

Now I will have to call back every month to dispute the charge!!! Reaching out to my State Attorney General\'s office for credit card fraud and violations regarding interstate commerce.

I placed an order for a large item on the website. It said 4 days delivery.

They didn\'t even ship it until 2 days later. But it never came to me.

For weeks, I tried to get UPS to get it delivered but it never came. I traded messages with forttroff and they said they couldn\'t do anything.

I finally hit \"return\" on the UPS app. I never saw this thing.

It was never delivered to me and that\'s easily seen on UPS tracking. Weeks later fort troff won\'t refund the money or communicate with me.

I paid almost $600 for literally nothing. If that\'s not fraud, I don\'t know what is.

Order something was supposed to receive it on the 17th then it changed to 18th then the 19th, then the tracker said it was at my local post office this morning and ready for delivery now update says its in South Carolina, im in New York..

WARNING: Do Not ORDER FROM THIS WEBSITE! The 5 stars are either paid to review or only ordered 1 thing.

They need a slap on the wrist and a temporary suspension from the BBB. No customer service.

They dont send tracking info. Some items are “dropship” so you will get them from another vendor, but how would you know that if they DONT SEND TRACKING nor response to emails promptly.

There are many other websites to choose from…choose them… they need to learn this type of service shouldn’t fly in 2024.

I\'ve bought multiple items from this company. I gave two of the items 4 stars, those reviews were published the next day.

I posted a 2 star \"Disappointed\" review on 10/11/21 for their newest bench (which I pre-purchased on 9/7/2021 and arrived on 10/8/202), they responded with an email asking me to contact their warranty dept which I did. They responded by saying we are sorry you are unhappy, your review is still in the vetting stage.

A few weeks went by, a 5 star review was posted on the bench by someone else so I posted my review again. I got a response asking me to verify that I had written the review, which I varified.

A few more weeks went by, another 5 star review was posted on the bench and my review was still not posted. So now it\'s been 5 weeks since I sent the 1st review and they have not published it.

The review I submitted was long and detailed with regard to both the good and disappointing element of their new bench. The main disappointments are: 1.

No assembly instructions in the box or on their site. 2.

despite advertising that the bench is fully adjustable it is not easily adjustable (especially mid-scene) as it requires using a small allen wrench to loosen and tighten two tiny set screws for each arm/knee rest (should have been knobs).

The thing with Fort Troff is, you only see reviews they publish. So even if a product gets 2000 negative reviews and 2 positive reviews.

You only see the positive reviews. which is misleading and fraudulent.

Their products are also terrible. the ball stretcher is bad fit and impossible to put on due to lack of elasticity.

their masks are also poorly made. the ones that\'s supposed to be black out has light coming in and the mouth opening is rough.

their bumper bright is the biggest scam of all. absolutely no effect whatsoever and i\'ve used 4 tubes.

Everything on there is twice

I have placed multiple orders with Fort Troff. My most recent order, the company made a mistake and did not include my apartment number on the package.

First they blamed me. When I pointed out that the address was correct as it appeared on the screenshots from their internal system they provided, but was wrong on the package, they stopped responding.

I emailed again to let them know I was unable to pick up or receive the package because of their error. They have not once apologized.

They have not once admitted to making a mistake. They offered me store credit.

Their website does not allow for reviews to be posted. Seems like accountability issues, despite quality products, and I can’t support an inconsistent business.

Absolutely horrible customer service. They have no standards, would give a negative star if I could.

I placed an order yesterday with a free shipping coupon that was supposed to be delivered to Toronto, Canada. Once I received the email confirmation I noticed that the shipping address was all correct, but somehow it said it was going to Arizona as opposed to Toronto, it even still said Canada for the country...

I emailed them right away asking if this could be fixed, also noting that if the free shipping was only for US customers (knowing that this could be the case) that I no longer would like my order. Their shipping from US to CA is $50 USD, which is laughably over the actual cost of shipping.

I heard no response from their team, so I called today to regurgitate the same information and the snarky guy on the phone told me that \"no unfortunately the free shipping is only within the US\", so I told him I would like my order cancelled. He proceeded to tell me that, wait for it...

That was not possible. He was now going to update the shipping info which would in turn charge me the additional $50 USD shipping that I am not / was not ever willing to pay.

Because of the mixup and just out of good will, I asked if he could please reverse the order since it hasn\'t even been shipped yet. He then went on to tell me that if I look at the FAQ section on their page it says that they can not cancel orders and that you can not get a refund, only store credit.

I can not believe how much money I was just roped in to paying for such tiny items... What type of company doesn\'t even have at least a 24hr grace period to cancel an order?

Horrible company, would not recommend. Especially if you are not 100% you\'ll want to keep the item you buy.

Horrible Service... they charged my credit card but never sent goods.

Did send several emails, never received any reply. Will press charges now

horrible customer service. Need a spare charging cable for one item I ordered.

Sent serveral times a mail, but no response. Fort Troff?

Nerver again!

While I understand the cost of items are increasing, but this is just a SCAM. We have been looking at purchasing the https://www.forttroff.com/store/product/rock-steady-4.0-pro-kit Normal price for every has been $599.00 Well they do a “CyberSale” and change the price to $649.00, then discount it to $579.00, I mean a savings is a savings but a 3% discount ($20) from the normal Price.

We have ordered other items from them and they have great, but now I wonder if they did the same thing on those. Buyer beware I guess!!

While I understand the cost of items are increasing, but this is just a SCAM. We have been looking at purchasing the https://www.forttroff.com/store/product/rock-steady-4.0-pro-kit Normal price for every has been $599.00 Well they do a “CyberSale” and change the price to $649.00, then discount it to $579.00, I mean a savings is a savings but a 3% discount ($20) from the normal Price.

We have ordered other items from them and they have great, but now I wonder if they did the same thing on those. Buyer beware I guess!!

Company doesn’t honor their online sales pricing. Items said they were on sale, price was not given.

It clearly says 50% off and they won’t honor it. Horrible customer service.

It’s $20 but damn it’s the point of service

Horrible quality along with unimaginably horrible customer service with the most ignorant staff I\'ve ever encountered.

Horrible quality along with unimaginably horrible customer service with the most ignorant staff I’ve ever encountered. Avoid This Company at All Costs This company is completely unprofessional.

They sent me a damaged item, and when I tried to resolve the issue, I got nothing but a 90+ day runaround. They use a shady third-party processor called Sizzle, and neither the merchant nor Sizzle took any real accountability.

I had to escalate the situation to my credit card company to finally get a chargeback for one payment The merchant claimed Sizzle never contacted them, while Sizzle insisted they reached out multiple times. Total mess.

The person who calls himself “Sergeant Duke” is especially rude and unprofessional—he’ll hang up on you, block your number, your email, and even ban you from the website if you dare to complain or dispute a damaged item. Zero accountability.

Zero customer service. Do yourself a favor and stay far away.

they will block you emails call and hang up on you

Ordered an item, and then paid for. Received no update when they cancelled the item on their side and didn’t receive a refund of the money spent.

Support not responding to any emails either.

Defective item as part of large purchase. Could not resend item as out of stock.

Would not give refund only credit. Credit useless due to extremely high international shipping costs.

Absolutely worst possible customer service ever imaginable. Chargeback on credit card appears the only solution.

Avoid at all costs.

I’m genuinely disappointed with my recent online purchase. I previously received a similar product as a gift that lasted over a year, it was high quality, durable, and extremely comfortable.

Naturally, when it broke, I decided to buy a new one myself. Unfortunately, I ended up ordering the wrong item, and it doesn’t fit or serve its purpose for me at all.

I reached out to customer service hoping for a simple solution, I offered to keep the incorrect item and asked if I could receive a small discount to reorder the correct one, avoiding the hassle of the return process. Instead, I was told no.

The return policy is frustrating: I’d need to print out paperwork, visit the post office, and pay for shipping, all for an item that was just the wrong size.

Don’t bother buying anything from them. It never comes.

Temu ships faster and is more reliable. Which is sad because it used to be great but now they have no customer service whatsoever.

They’re charging an exorbitant amount of money for shipping and then your order doesn’t come. The reviews are all the same here Bad very very bad reviews plus the product quality is garbage.

All of their CBD loop mixtures are incorrectly labeled in terms of their CBD amounts as a fraction of what’s listed. Reading this now you’ve been warned.

They are a scam.!

Don’t bother buying anything from them. It never comes.

Temu ships faster and is more reliable. Which is sad because it used to be great but now they have no customer service whatsoever.

They’re charging an exorbitant amount of money for shipping and then your order doesn’t come. The reviews are all the same here Bad very very bad reviews plus the product quality is garbage.

All of their CBD loop mixtures are incorrectly labeled in terms of their CBD amounts as a fraction of what’s listed. Reading this now you’ve been warned.

They are a scam.!

Almost $200.00 shipping charges for an $18.00 item that fits in the palm of your hand. Even though their shipping policy says that they would ship postal, customer service says they never use the post office.

Customer service was fairly passive aggressive, stay away.

I bought merchandise from this company and it was defective. I asked for a refund and they asked for pictures of the damage.

I told them that I did not want the product they would not give me a refund. I would not suggest anyone doing business with this company because of the bad reviews.

You can find the same objects in a store near you. The man that owns this company is a scam artist.

I’m going to talk to scuff and other gay app providers to remove his ads.

Company is a joke. I had a valid RMA for a product that was unopened.

I returned it within their 90 return policy, however since UPS delayed it by a week, it was then out of their warranty period and now Im out the $$ and the product. Stay away!!

I would never recommend this company to anyone.! I used to love this company but now they never answer emails if you have questions about your orders and when you call them they tell you oh we never received any emails.

I showed time stamps and everything and all I got was oh it has already been prepared but you can refuse it for store credit. At this point I don’t want anything from this company.

I emailed them less than 24hours after placing and never got anything back! Now I am stuck with store credit if I refuse the package instead if my money back!

DO NOT BUY FROM THIS COMPANY THEY ARE CROOKS!

Purchased a product that was expose to be scent free. When it arrived it smelled like someone dumped a bottle of dime store perfume in it.

I had pay $12.xx for shipping. If I want to return it I have to send pay for the return.

Shipping. So so they would be about $32.xx in shipping to get store credit that I’ll have to pay another shipping charge.

Do not buy from this company. They will not post negative reviews.

You cannot trust this company!

Better hope your purchases work or they make you pay the return shipping! It took 5 days just to get an address to ship the thing back to and have had zero correspondence since doing so.

They are PAINFULLY slow to deal with issues, if you even can call it that. It is now Jan.

10th, and I am still having to deal with my Black Friday order. Do Yourself a favor and use Amazon.

Absolutely horrible customer service. They have no standards, would give a negative star if I could.

I placed an order yesterday with a free shipping coupon that was supposed to be delivered to Toronto, Canada. Once I received the email confirmation I noticed that the shipping address was all correct, but somehow it said it was going to Arizona as opposed to Toronto, it even still said Canada for the country… I emailed them right away asking if this could be fixed, also noting that if the free shipping was only for US customers (knowing that this could be the case) that I no longer would like my order.

Their shipping from US to CA is $50 USD, which is laughably over the actual cost of shipping. I heard no response from their team, so I called today to regurgitate the same information and the snarky guy on the phone told me that “no unfortunately the free shipping is only within the US”, so I told him I would like my order cancelled.

He proceeded to tell me that, wait for it… That was not possible. He was now going to update the shipping info which would in turn charge me the additional $50 USD shipping that I am not / was not ever willing to pay.

Because of the mixup and just out of good will, I asked if he could please reverse the order since it hasn’t even been shipped yet. He then went on to tell me that if I look at the FAQ section on their page it says that they can not cancel orders and that you can not get a refund, only store credit.

I can not believe how much money I was just roped in to paying for such tiny items… What type of company doesn’t even have at least a 24hr grace period to cancel an order? Horrible company, would not recommend.

Especially if you are not 100% you’ll want to keep the item you buy.

I have placed multiple orders with Fort Troff. My most recent order, the company made a mistake and did not include my apartment number on the package.

First they blamed me. When I pointed out that the address was correct as it appeared on the screenshots from their internal system they provided, but was wrong on the package, they stopped responding.

I emailed again to let them know I was unable to pick up or receive the package because of their error. They have not once apologized.

They have not once admitted to making a mistake. They offered me store credit.

Their website does not allow for reviews to be posted. Seems like accountability issues, despite quality products, and I can’t support an inconsistent business.

This company ignores emails, lies about not receiving them, and refuses refunds. I emailed them less than 24 hours after placing my order — with proof and time stamps — and they still claimed they “never got it.” When I called, they brushed me off and said the order was “already prepared,” and the only option was to refuse the package for store credit.

I don’t want store credit, I want my money back! Now I’m stuck unless I take credit I’ll never use.

They do not care about customers — avoid this company at all costs!

I emailed them less than 24 hours after placing my order — with proof and time stamps — and they still claimed they “never got it.” When I called, they brushed me off, saying the order was “already prepared” and the only option was to refuse the package for store credit. I don’t want store credit, I want my money back!

They ignore emails, lie about communication, and trap customers into credit they may never use. Terrible customer service, zero accountability, and shady business practices.

Avoid them at all costs!

This company is a complete disaster from start to finish. The product I received was garbage — poorly made and defective.

When I reached out for help, I was met with rude, clueless staff who clearly had no interest in resolving the problem. Instead of taking responsibility, they gave me nothing but excuses and attitude.

It’s rare to find a business that fails so completely in both product and service, but this one manages it flawlessly. Avoid this company at all costs — they don’t deserve a single cent of your money.

Garbage products, useless staff, and the worst customer service I’ve ever experienced. They sent me cheap, defective junk and then acted like I was the problem.

The staff are shockingly ignorant, rude, and completely uninterested in fixing anything. Every interaction felt like they were going out of their way to be unhelpful.

This company is a total scam operation — they take your money, send trash, and refuse to take responsibility. Do yourself a favor: stay as far away from these crooks as possible.

THEY SENT ME CHEAP, DEFECTIVE JUNK AND THEN TREATED ME LIKE I WAS THE PROBLEM. THE STAFF ARE IGNORANT, RUDE, AND COMPLETELY UNWILLING TO HELP.

ZERO ACCOUNTABILITY. ZERO CUSTOMER SERVICE.

THIS COMPANY IS A SCAM — THEY TAKE YOUR MONEY, SEND TRASH, AND REFUSE TO FIX ANYTHING. AVOID THESE CROOKS AT ALL COSTS!